Tri-County High Tech Service Maintenance Agreement

Tri-County High Tech Service will restore malfunctioning stationary equipment to good working condition by performing the following corrective maintenance as required:

• Diagnostic testing to determine the existence and cause of the malfunction
• Removal and replacement of any malfunctioning equipment
• Reorientation (re-pointing) of the camera in the event of misalignment
• Replacement of equipment
• Reloading initializing instructions and configuration
• Verification of proper operation and completion of service report

Onsite maintenance does not include any of the following services:
• Maintenance, repair or replacement of parts damaged, lost through theft, misuse, fault or negligence of the customer or other parties. Causes external to the equipment, including, but not limited to, failure of or faulty electrical power, acts of god, operator error, failure or malfunction of data communication equipment not provided to customer by Tri-County High Tech Service or from any cause other than intended and ordinary use.
• Changes, modifications or alterations in or to the equipment by anyone other than Tri-County High Tech Service, their affiliates, subcontractors and other agents, other than approved upgrades and configuration changes.
• De-installation, relocation, or removal of the equipment or any accessories, attachments or other devices.